Graduate School of Social Sciences

2017 NSE results: further rise in student satisfaction at UvA

18 May 2017

In the past few months, Bachelor’s and Master’s students gave their opinion on the UvA via the National Student Survey (NSE). The results, published on 18 May on studiekeuze123.nl, show an increase in student satisfaction compared to last year.

Nine of the fourteen areas students were asked to evaluate received higher ratings. Three new topics were included to the survey this year.

The UvA’s general rating this year is 4.03, compared to 4.01 in 2016 (on a scale of 1-5). The average rating of other Dutch universities is 4.09. In 2016 this was 4.07.

Rating per area

UvA students’ satisfaction has increased in nearly all areas. The most significant gains are in the two areas the UvA’s scores are lower than 3.5 (satisfactory level): students satisfaction about career  guidance and preparation has risen by 0.05 points to 3.28, and the score for study guidance has risen by 0.06 points to 3.43.

Another significant rise can be seen in the area of information provision, where the score has increased by 0.05, to 3.57. Like last year, areas where the UvA did particularly well were the programme content and the general atmosphere at the university.

Three new areas that have been added to the survey this year are group size, internationalisation and how challenging programmes are perceived to be. This brings the total number to seventeen

New initiatives

In the past years, initiatives have been undertaken in individual departments and UvA-wide aimed at improving student satisfaction in areas where scores are lagging behind. Representatives of faculties and support services meet in a dedicated NSE Platform, where they discuss each other’s analyses of the results and share good practices. 

The NSE was held between 16 January and 12 March. The response this year was 28% (8,555 respondents). That is four percentage points lower than last year. The average response at all universities was also lower: 36% in 2017 compared to 41% in 2016.

Published by  University of Amsterdam